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Do you need to travel or have an existing flight booking in the coming weeks or months? Your assistance is our top priority and we will do everything we can to support you through this time. Read below for updated airline information and how to travel safely should you wish to continue with your trip.

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Travelstart cannot be held responsible for changes and/or updates being made to airline policies. Nor are we able to override a decision made by an airline to amend their policy. No amendments to bookings are confirmed until received in writing from us. It remains the traveller's responsibility to ensure that they receive confirmation of cancellation, suspension or date changes prior to date and time of travel in order to avoid no-show penalties being applied.

Please visit https://flightaware.com/ or the latest updates on global flight cancellations, border closures and flight updates.

In response to the Nigerian government’s travel ban aimed at stopping the transmission of coronavirus (COVID-19), effective 23 March 2020 at 23h00 (Zulu time) until 23 April 2020, Nigerian Civil Aviation Authority will close Murtala Muhammed International Airport in Lagos and Nnamdi Azikiwe International Airport in Abuja to all international flights. This is in addition to the closure of the international terminals in Kano, Enugu and Port Harcourt from 21 March 2020.

Local flights are still in operation.

Local flights have not been banned from Nigeria, but some airlines are currently suspending flights as a precaution. These airlines are Air Peace, Arik Air and Dana Air.

International flights have been banned in Nigeria. Effective 23 March 2020 at 11:59pm until 23 April 2020, Nigerian Civil Aviation Authority will close Murtala Muhammed International Airport in Lagos and Nnamdi Azikiwe International Airport in Abuja to all international flights. This is in addition to the closure of the international terminals in Kano, Enugu and Port Harcourt from 21 March 2020.

This information is constantly changing. We recommend checking here for the latest updates.

It is the passenger's responsibility to check that there are no travel bans and/or advisories in place that may impact on the booking(s). Travelstart will not be

While the World Health Organisation (WHO) recommends postponing or cancelling any travel, we highly recommend that you stay abreast of the latest updates.

We suggest that you consider postponing your trip to a later date. Please call us on +234-1-280-0661 and we will be happy to assist.

You may have the following options based on the airlines’ and ticket rules:

  1. Open or suspend your ticket. You can then decide at a later date when you’d like to travel, as long as you use your ticket within the time listed by the ticket rules.
  2. Change your travel date. Most international airlines are offering a flexible date change option by waiving the change penalty fee. The airline may still charge a difference in fare fee
  3. Request a credit voucher refund. A voucher for your ticket value will be issued for a new travel date within a set time. You are free to pick any destination of your choice. Airline terms and conditions apply
  4. Cancel your flight. This should be a last resort as you may still be liable for a cancellation penalty and admin fees.

Please note that the above is subject to airline policies.

If you choose to cancel your booking, you may be liable for the airline’s penalty fee and all taxes.

If the airline cancels your ticket, they will communicate what options are available to you. Most airlines will offer to rebook your ticket or send you a flight voucher.

Airlines are offering free changes to bookings and some offer suspension where you can put your ticket on hold for a period of time until you are ready to rebook. That way, we keep your ticket in safe hands.

We always recommend you take out travel insurance for any eventuality.

Due to high call volumes and urgent queries, we are prioritizing bookings departing within 72 hours. Please contact us via email. If you have a booking departing after 1 May, please bear with us - we will attend to your query as soon as possible.

If you are contacting us to make a change on an existing booking, click here to fast track your request. Once you have completed the survey, please email info@travelstart.com.ng with the code COVID-19_FAST-TRACK

Should you be eligible for a refund, this is dependent on the airline’s policy and may take 6 - 8 weeks.

Airlines are disinfecting seats, meal tray tables, toilets and armrests after each flight. They are doing everything necessary to ensure the safety of passengers. Constant airflow ensures that the cabin air is refreshed every two to three minutes. Flight crew are subjected to preflight temperature screening.

While travel bans are currently in place across multiple countries, we urge you to follow developments as they arise. You can follow the latest airport updates here.

Airline Information for Travellers

Effective Monday, 23 March 2020 until 23 April 2020, Nigerian Civil Aviation Authority (NCAA) will close Murtala Muhammed International Airport in Lagos and Nnamdi Azikwe International Airport in Abuja to all international flights. This is in addition to the closure of the international terminals in Kano, Enugu and Port Harcourt from 21 March 2020 at 11pm. This is in response to the government travel ban aimed at stopping the transmission of coronavirus (COVID-19).
Local flights are still in operation

The Federal Government has placed restrictions of entry into the country for travellers from 13 high-risk Covid-19 countries such as China, Italy, Iran, South Korea, Spain, Japan, France, Germany, USA, Norway, UK, Netherlands and Switzerland.

COVID-19 (coronavirus) information is for travellers departing and returning on international flights to/from Nigeria. Find current airline guidelines and advice for air travellers during the coronavirus pandemic.

Information on this page is accurate and reliable at time of publication, however, it may not reflect the very latest updates on the coronavirus outbreak.

Coronavirus Information for Travellers

Please check the airline websites directly for the latest updates on your flight status. Once you have decided on what action to apply to your booking, kindly Contact Us.

Official Coronavirus Advisory Resources for Nigerians

World Health Organization (WHO)

Nigeria Centre for Disease Control

Already Have a Booking But Concerned About Your Trip?

As a result of the global coronavirus outbreak, many airlines have taken measures to prevent the spread of the virus, including restricting travel to/from high-risk countries. In addition, airlines have waived flight change fees to offer travellers flexibility under extraordinary circumstances.

Please click on the relevant airline link below to check the various options available to you and contact us with the option that best suits you.

Coronavirus Airline Waiver Options

As a result of the global coronavirus outbreak, many airlines have taken measures to prevent the spread of the virus including restricting travel to / from high risk countries. In addition, airlines have waived flight change fees to offer travellers flexibility under these extraordinary circumstances.

Air Côte d'Ivoire will allow a date change for all ticketed passengers holding an Air Côte d'Ivoire ticket with the following conditions:

  • Applicable to tickets issued between 29 February and 31 March 2020.
  • Applicable for new bookings until 31 March 2020
  • Travel permitted within 12 months from date of ticket issue.
  • All changes to be effected by 31 August 2020.
  • Travel permitted until 31 December 2021.
  • Refunds for cash are not permitted. Refunds for credit/a voucher are permitted.
  • The ticket cannot be opened.
  • View more on Air Côte d'Ivoire

    Please note that AirPeace will suspend all flight operations effective from 28 March 2020 until 19 April 2020. Normal operations will resume on 20 April 2020.

    Please note that ArikAir will suspend commercial flight operations effective from 27 March 2020 at 23h00. Recommencement of operations has yet to be announced.

    Please note that British Airways will commence flight cancellations in Nigeria from the 29 March 2020.

    British Airways will allow a date change for all ticketed passengers holding a British Airways ticket with the following conditions:

    For routes flying to/from all US Airports:

  • Applicable to tickets issued on/before 13 March 2020.
  • Travel permitted between 12 April and 1 August 2020.
  • Refunds for cash are not permitted. Refunds for credit/ a voucher are permitted.
  • The ticket cannot be opened.
  • For all other routes:

  • Applicable to tickets issued on/before 13 March 2020.
  • Travel permitted within 12 months of original departure date.
  • Refunds for cash are not permitted. Refunds for credit/ a voucher can be issued to the full value of the ticket price.
  • The ticket cannot be opened
  • View more on British Airways

    Please note that DanaAir has suspended flight operations effective from 25 March 2020 for two weeks.

    View more on DanaAir

    Delta Airlines will allow a date change for all ticketed passengers holding a Delta Airlines ticket with the following conditions:

  • Applicable to tickets issued on/before 9 March 2020 for travel between 1 March and 30 April 2020.
  • Applicable for new bookings until 31 March 2020.
  • Changes to be effected by 31 May 2020.
  • Travel permitted until 31 December 2020.
  • Refunds for cash and/or a voucher are not permitted, neither can the ticket be opened.
  • View more on Delta Airlines

    Based on the Prime Minister of Egypt’s decree issued on 17 March 2020 all air traffic is to be suspended in all Egyptian airports, from Thursday 19 March 2020 at 12 noon until 31 March 2020.

    EgyptAir will allow a date change for all ticketed passengers holding an EgyptAir ticket with the following conditions:

  • Applicable to tickets already issued.
  • Applicable for new bookings.
  • Travel permitted within 12 months.
  • Refunds for cash are permitted. Refunds for credit and/or a voucher are not permitted.
  • The ticket can be opened.
  • View more on EgyptAir

    Please note that Dubai has implemented full border closure.

    All Emirates flights to and from Nigeria have been suspended effective 23 March 2020, indefinitely.

    Emirates cargo flights and will continue to operate passenger flights to the following countries and territories as long as their borders remain open: the UK, Switzerland, Hong Kong, Thailand, Malaysia, Philippines, Japan, Singapore, Australia, South Africa, South Korea, USA, and Canada.

    View more on Emirates

    Please note that Dubai has implemented full border closure. All flights departing from Lagos to Dubai via Ethiopian Airlines have been suspended. This excludes trips transiting in Dubai.

    Ethiopian Airlines will allow a date change for all ticketed passengers holding an Ethiopian Airlines ticket with the following conditions:

  • Applicable to tickets issued between 4 March and 30 June 2020.
  • Applicable to new bookings on/before 30 June 2020.
  • Travel permitted until 31 December 2020.
  • Refunds for cash can be issued for travel dates between 4 March and 30 June 2020 only. Refunds for credit/a voucher are permitted.
  • The ticket cannot be opened.
  • View more on Ethiopian Airlines

    THIS JUST IN: Etihad has announced the temporary suspension of all flights to and from Abu Dhabi for an initial two weeks beginning 25 March, including transit flights.

    Please note that Dubai has implemented full border closure. All flights departing from Lagos to Dubai via Etihad have been suspended.

    This excludes transiting trips. Flights transiting in Dubai via Etihad will continue as scheduled.

    Etihad will allow a date change for all ticketed passengers holding an Etihad ticket with the following conditions:

    For all routes excluding routes via UAE:

  • Applicable to tickets issued on/before 30 June 2020
  • Applicable to new bookings on/before 30 June 2020.
  • Travel permitted until 15 July 2020.
  • Refunds for cash can be issued. Refunds for credit/a voucher cannot be issued.
  • The ticket cannot be opened.
  • View more on Etihad

    Kenya Airways has suspended all international services effective midnight 25th March 2020, until further notice. Domestic flights to Mombasa and Kisumu remain operational. Customers affected by the suspension can change their bookings for later travel or exchange their booking for vouchers for future travel within 12 months.

    View more on Kenya Airways

    Please note that the last KLM flights flying in and out of Nigeria are scheduled for the 23, 25 and 27 March 2020. All KLM flights will be suspended from the 28 March 2020.

    KLM will allow a date change for all ticketed passengers holding a KLM ticket with the following conditions:

  • Applicable to tickets issued on/before 31 March 2020 for travel between 3 March to 31 May 2020.
  • Not Applicable to new bookings made after 31 March 2020.
  • Changes to be effected by 31 May 2020
  • Travel permitted within 12 months from date of issue.
  • Refunds for cash are not permitted. Refunds for credit and/or a voucher are permitted.
  • The ticket cannot be opened
  • View more on KLM

    Due to the current global situation, Lufthansa flights out of Nigeria are hereby suspended from 23 March 2020 until 19 April 2020. The last flights from PHC will operate today Friday 20 March 2020 and from LOS & ABV on Sunday 22 March 2020, to resume on 20 April 2020 as currently planned.

    Lufthansa will allow a date change for all ticketed passengers holding a Lufthansa ticket with the following conditions:

    For all flights to/from all US Airports:

  • Applicable to tickets issued on/before 13 March 2020.
  • Travel permitted until 31 December 2020.
  • Refunds for cash and/or a voucher cannot be issued.
  • The ticket can be opened.
  • View more on Lufthansa

    For all other flights:

  • Applicable to tickets issued on/before 13 March 2020.
  • Applicable to new bookings on/before 31 May 2020.
  • Travel permitted until 31 December 2020
  • Refunds for cash and/or a voucher are not permitted.
  • The ticket can be opened.
  • View more on Lufthansa

    Qatar Airways will allow a date change for all ticketed passengers holding a Qatar ticket with the following conditions:

    For Flight QR1408 departing on the 20, 22, 25,27 and 30 March 2020:

  • Travel permitted until 31 December 2020
  • Refunds for cash are not permitted. Refunds for credit and/a voucher are permitted.
  • The ticket cannot be opened.
  • For all other flights:

  • Applicable to tickets issued for travel between 6 March and 30 June 2020.
  • Applicable for new bookings until 30 June 2020.
  • All changes to be effected at least 3 days before flight departure date.
  • Refunds for cash are not permitted. Refunds for credit and/a voucher are permitted.
  • The ticket can be opened.
  • View more on Qatar

    Please note that Royal Air Maroc has suspended all domestic and international flights until further notice.

    Royal Air Maroc will allow a date change for all ticketed passengers holding a Royal Air Maroc ticket with the following conditions:

    For all flights excluding domestic flights:

  • Applicable to tickets issued on/before 31 March 2020 for travel between 6 March and 31 May 2020.
  • Refunds for cash are not permitted. Refunds for credit and/or a voucher are permitted and remain valid for 6 months only from date of issue.

    The ticket cannot be opened

    View more on Royal Air Maroc

    Effective 20 March, SAA has suspended all international flights until 31 May 2020. These include flights to and from Nigeria.

    South African Airways will allow a date change for all ticketed passengers holding a South African Airways ticket with the following conditions:

  • Applicable to tickets issued on/before 15 March 2020 for travel between 15 March and 30 April 2020.
  • Applicable for new bookings until 30 April 2020.
  • All changes to be effected by 30 April 2020. Travel permitted until 28 February 2021
  • Refunds for cash and/or voucher are not permitted, neither can the ticket be opened.
  • View more on SAA

    Please note that RwandAir will suspend all domestic and international flights effective from the 20 March until the 20 April 2020.

    RwandAir will allow a date change for all ticketed passengers holding a RwandAir ticket with the following conditions:

    For routes via Guangzhou, Mumbai and Tel Aviv:

  • All changes to be effected by 30 April 2020.
  • Refunds for cash are permitted. Refunds for credit and/or a voucher are not permitted.
  • The ticket cannot be opened.
  • For all other routes:

  • Applicable to tickets issued for travel between 21 March and 20 April 2020.
  • Refunds for cash and/or a voucher are not permitted.
  • The ticket can be opened.
  • View more on RwandAir

    Please note that Dubai has implemented full border closure. All flights departing from Lagos to Dubai via Turkish Airlines have been suspended. This excludes trips transiting in Dubai.

    For all routes excluding domestic routes and routes to/from Ercan Airport:

    Turkish Airlines will allow a date change for all ticketed passengers holding a Turkish Airlines ticket with the following conditions:

  • Applicable to tickets issued on/before 5 March 2020.
  • All changes to be effected by 16 March 2020.
  • Travel permitted until 31 December 2020.
  • Refunds for cash are not permitted.
  • For flight TK626 departing on the 21, 25, 27 and 31 March:

    Turkish Airlines will allow a date change for all ticketed passengers holding a Turkish Airlines ticket with the following conditions:

  • Applicable to tickets issued before 5 March 2020.
  • All changes to be effected by 16 March 2020.
  • Travel permitted until 31 December 2020.
  • Refunds for cash and/or a voucher are not permitted, neither can the ticket be opened.
  • View more on Turkish Airlines

    See all suspended flights here

    Effective 25 March, Virgin Atlantic will suspend flights between Johannesburg and London Heathrow until further notice.

    Virgin Atlantic will allow a date change for all ticketed passengers holding a Virgin Atlantic ticket with the following conditions:

  • Applicable to tickets issued on/before 15 March 2020 for travel up to 31 May 2020.
  • Applicable for new bookings on/before 31 March 2020.
  • All changes to be effected by 31 March 2020.
  • Travel permitted between 13 March and 30 April 2021.
  • Refunds for cash are permitted for ticket holders impacted by the government travel restriction only. Refunds for credit/a voucher are not permitted, neither can the ticket be opened.
  • View more on Virgin Atlantic

    Basic hygiene can help limit the risk of catching respiratory viruses such as COVID-19:

  • Cover your mouth when sneezing and coughing.
  • Don’t put your hands to your mouth before washing them.
  • Regularly and thoroughly wash your hands with warm water and soap.
  • Avoid touching your eyes and nose.
  • It is in airlines’ interest to limit crew and passengers’ exposure to coronavirus. Airlines have enacted enhanced sanitization programmes including:

  • Thorough cleaning and sterilisation processes. Planes arriving from high-risk areas receive additional deep cleaning such as disinfectant fogging.
  • High-touch surfaces such as tray tables, handsets and inflight entertainment screens are cleaned with disinfectant wipes.
  • All headsets, headrest covers, pillow covers, bed sheets and blankets are replaced after every flight sector.
  • Advanced air filtration systems such as High-Efficiency Particulate Air (HEPA) filters ensure cabin air is disinfected. Constant airflow ensures that the cabin air is refreshed every two to three minutes.
  • The crew are subject to pre-flight temperature screening.
  • Fever
  • Fatigue
  • Dry cough
  • Muscle aches
  • Nasal congestion
  • Sore throat
  • Diarrhoea
  • People who display symptoms should contact the Nigeria Centre for Disease Control. If you notice fever, cough or difficulty breathing call NCDC's toll-free number IMMEDIATELY 0800 970 000 10.

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