Get your essential checklist for travelling post lockdown.

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Send Us Your Request

Please select your request from the dropdown list below and we will get back to you via email within 24-48 hours. It is easier and faster to use the contact form to get a response.

For URGENT date changes where the travel date is within 72 hours, please select the category: MAKE A DATE CHANGE FOR FLIGHT WITHIN 72 HOURS

To URGENTLY cancel your ticket where the travel date is within 72 hours, please select the category: CANCEL MY TICKET FOR FLIGHT WITHIN 72 HOURS

To confirm your quotation, select the category: CONFIRM DATE CHANGE QUOTE

To confirm you have made payment for your date change, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE

To confirm you have made payment for your date change where the travel date is within 72 hours, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE FOR A FLIGHT WITHIN 72 HOURS

All queries received within our working hours will be attended to via email within 24-48 hours. Otherwise, it will be handled the following day. For a faster response during working hours, please chat to us.

For Bookings Affected by COVID-19

Due to the rapidly changing events, if your flight is affected by COVID-19 we do not recommend that you rebook your new travel dates until the government and/or airline has confirmed the flight schedule. This is because any additional changes may come at an extra cost to you.

Visit our Travel Information Post Lockdown page for the latest travel regulations

Get in Touch with Us

Chat to us:

You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.

This is a chat only service. WhatsApp call is unavailable and will not work.

Our agents are available:

  • Mondays - Fridays: 9am - 9pm
  • Saturdays: 10am - 9pm
  • Sundays: 1pm - 9pm
  • Public Holidays: 10am - 9pm

Email or Call Us

Email: help@travelstart.com.ng
Phone number: +234 (0) 1 280 0661
Phone number: +234 (0) 813 984 2222

Opening Hours

  • Mondays - Fridays: 9am - 7pm
  • Saturdays: Closed
  • Sundays: Closed
  • Public Holidays: Closed

Visit Us at the Travel Experience Center

Physical and Postal Address

52 Allen Avenue
Studio 24 building
Allen, Ikeja
Lagos, Nigeria

Opening Hours

  • Mondays - Fridays: 9am - 5pm
  • Saturdays: Closed
  • Sundays: Closed
  • Public Holidays: Closed

Share Your Feedback

We love feedback - good and bad! If you want to pay us a compliment or you have an issue with our service, please let us know. We will do our best to try and sort it out for you. We aim to resolve complaints quickly and fairly with all our customers and affiliates.

To submit your feedback:

  • Email feedback@travelstart.com with the Travelstart booking reference number in the subject line
  • In the message section, please write a detailed explanation of the feedback or complaint. The more detailed information you provide the easier it is for us to solve your problem quickly
  • A member of the dispute resolution team will get back to you between Mondays and Fridays - 9am to 5pm

About Us

For more information about who we are, read here.

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