Send Us Your Request
Please select your request from the dropdown list below and we will get back to you via email within 24-48 hours. It is easier and faster to use the contact form to get a response.
For URGENT date changes where the travel date is within 72 hours, please select the category: MAKE A DATE CHANGE FOR FLIGHT WITHIN 72 HOURS
To URGENTLY cancel your ticket where the travel date is within 72 hours, please select the category: CANCEL MY TICKET FOR FLIGHT WITHIN 72 HOURS
To confirm your quotation, select the category: CONFIRM DATE CHANGE QUOTE
To confirm you have made payment for your date change, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE
To confirm you have made payment for your date change where the travel date is within 72 hours, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE FOR A FLIGHT WITHIN 72 HOURS
Please note when you select the SUSPEND MY TICKET category, all passengers on the booking reference will be automatically suspended. Regardless of the message sent, this automated queue cannot remove one passenger at a time, all passengers will be affected.
All queries received within our working hours will be attended to via email within 24-48 hours. Otherwise, it will be handled the following day. For a faster response during working hours, please chat to us.
For Bookings Affected by COVID-19
Due to the rapidly changing events, if your flight is affected by COVID-19 we do not recommend that you rebook your new travel dates until the government and/or airline has confirmed the flight schedule. This is because any additional changes may come at an extra cost to you.
Visit our Travel Information Post Lockdown page for the latest travel regulations
Get in Touch with Us
Book With An Agent
Need help with your new booking? Our sales agents are ready to assist.
Chat to us from Mondays to Fridays: 10am to 3pm.
You can now chat to our agents on WhatsApp. Click on the WhatsApp icon or add +27 82 328 6400 to your contact list.
This is a chat only service. WhatsApp call is unavailable and will not work.
Our agents are available:
- Mondays - Fridays: 9am - 9pm
- Saturdays: 10am - 9pm
- Sundays: 1pm - 9pm
- Public Holidays: 10am - 9pm
Visit Us at the Travel Experience Center
Physical and Postal Address
47 Allen Avenue
Studio 24 building
- Mondays - Fridays: 9am - 5pm
- Saturdays: Closed
- Sundays: Closed
- Public Holidays: Closed