Send Us Your Request

Please select your request from the dropdown list below and we will get back to you via email within 24-48 hours. It is easier and faster to use the contact form to get a response.

For URGENT date changes where the travel date is within 72 hours, please select the category: MAKE A DATE CHANGE FOR FLIGHT WITHIN 72 HOURS

To URGENTLY cancel your ticket where the travel date is within 72 hours, please select the category: CANCEL MY TICKET FOR FLIGHT WITHIN 72 HOURS

To confirm your quotation, select the category: CONFIRM DATE CHANGE QUOTE

To confirm you have made payment for your date change, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE

To confirm you have made payment for your date change where the travel date is within 72 hours, please select the category: I’VE MADE PAYMENT FOR MY DATE CHANGE FOR A FLIGHT WITHIN 72 HOURS

Please note when you select the SUSPEND MY TICKET category, all passengers on the booking reference will be automatically suspended. Regardless of the message sent, this automated queue cannot remove one passenger at a time, all passengers will be affected.

All queries received within our working hours will be attended to via email within 24-48 hours. Otherwise, it will be handled the following day. For a faster response during working hours, please chat to us.

For Bookings Affected by COVID-19

Due to the rapidly changing events, if your flight is affected by COVID-19 we do not recommend that you rebook your new travel dates until the government and/or airline has confirmed the flight schedule. This is because any additional changes may come at an extra cost to you.