Standard Terms and Conditions of Contract for Travelstart Web Logistics Ltd.
All services rendered by or on behalf of Travelstart Web Logistics Ltd (‘Travelstart’) to the Client/s
are subject to the terms and conditions (‘the Conditions’) set out below.
Travelstart, located at CIPM House, 1 CIPM Avenue, Alausa, Lagos, Nigeria, is part of the Travellab
Group, located at Sebbarp Kvarnhem, 24033, Löberöd, Sweden.
The following Terms and Conditions should be read and understood prior to confirming your travel. Do not
confirm any booking unless you understand and agree with the following terms and conditions.
By proceeding to book You agree and accept the Terms and Conditions of the Travelstart Website and its
travel Partners. You further acknowledge that Travelstart operates as a reseller of flights and all content
appears on our website is sourced from a GDS (Global Distribution Service) or from the Airline Directly via
an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated
to take into account any travel restrictions that may exist at the time of booking, it may be possible that
there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be
imposed. By booking the selected flight with us, you confirm that you have checked that there are no travel
restrictions, in both your country of departure, transit and arrival, that may affect your booking and that
you have satisfied yourself on behalf of all travellers in the booking that you can proceed with the
booking. Please also check the entry requirements of your destination country as a quarantine period or
testing might be a requirement when flying in from Nigeria.
Travelstart cannot be held liable for any operational changes, cancellations or consequential damages
incurred by you, or any passenger in the booking, in the event that flights are not able to operate as
planned, including any disruptions, cancellations or changes to planned schedules. Please note that in the
event that a flight is disrupted or cancelled due to travel restrictions being imposed that each airline
will have their own policy in this regard, which will apply to your booking.
Nature of the services rendered by Travelstart
Travelstart renders the service of hosting an online search and booking portal, with its primary focus on
the travel and accommodation industries (‘the Services’) pursuant to which the general public shall
have access to the portal,
be entitled to set certain travel, accommodation and/or other service criteria based on information
gleaned from the internet,
request quotations and
be entitled to confirm bookings and place reservations relating to travel, accommodation and/or
other service requirements
For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you
choose to speak to a Travelstart Live Agent.
The Client and Authority
Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions
by proceeding with the booking on the Passenger information page, prior to the conclusion of
any transaction with Travelstart. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD
AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the
whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).
Please be advised that unless requested otherwise upon making the reservation, Travelstart is authorised
to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the
reference number for the booking. Travelstart accepts no responsibility for any changes made by any of
the listed Passengers in a booking.
Third Party Service Providers
Travelstart provides Clients with the services either itself or acting on behalf of Principals engaged in
or associated with the travel and/or accommodation industries,
such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the
Principal’). Travelstart represents the Principal as agents only
AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including loss of profits or
consequential or special damages), injury, illness, harm or
death (except if such loss or damage arises from the gross negligence or wilful misconduct of
Travelstart or any person acting for or controlled by Travelstart),
which any Client may suffer as a result of any act or omission on the part of or the failure of the
Principal to fulfil their obligations, whether in relation to
travel arrangements, accommodation or otherwise. When you make a booking with us, you acknowledge
that we act only as an agent for the third party service provider, which is solely responsible to
you with the travel or service which you have booked. The contract in use by the Principal
(which is often
constituted by the ticket issued by the Principal), shall constitute the sole contract between the
Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be solely
against the Principal. Travelstart shall,
as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity
of the Principal.
Please be advised that when booking a travel package with Travelstart, either online, or with a Live Agent,
it is the Passenger’s responsibility to ensure that they have familiarised themselves with all terms and
conditions that are applicable to their booking, which may include air, rail, bus, transport services
suppliers, hotel and tour operators, etc. Travelstart has a trade relationship with a number of preferred
third party travel providers and the provider’s terms and conditions are available to the Passenger here:
Please note that this list is not exhaustive and should the specific terms and conditions of the Service
Provider not be listed, please ensure that you make an effort to locate them and peruse them before making
In the instance where a unique travel package has been requested and built specifically for a Passenger,
Travelstart does not warrant or guarantee the service or the refundability of the booking. It is the
Passenger’s responsibility to confirm that he/she has satisfied him/herself as to the terms and conditions
of all suppliers related to that specific booking.
From time to time Travelstart may, together with a partner, offer exclusive promotional deals, which will
only be available to a select group of people based on qualifying criteria. In this instance specific terms
and conditions may apply, which will be made known to you.
Please be advised that when making an online booking it is not possible to display the fare conditions of a
particular ticket. Should you wish to inquire about this before confirming a booking you should contact a
Live Agent for assistance.
Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as:
seating, special meal requests or printing boarding passes. This is subject to change without notice to you.
By agreeing to these terms and conditions upon making your booking you agree to accept this condition.
It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the Principal’s
The specific airline's or third parties' terms and conditions may apply.
Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular
trip, tour, mode of travel, preferred accommodation and/or other service on Travelstart’s website
or Mobile Application (together, ‘the Sites’), (ii) initiated such an enquiry with Travelstart by any
other means of communication
including by means of access to the Sites via booking kiosks, if applicable, (collectively referred to
Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the
by e-mail, by SMS or telephonically) (‘the Quote’).
THE QUOTE IS ACCEPTED by the Client when the Client proceeds with the steps as
specified on the Sites or accepts the Quote telephonically or via email/writing.
Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm
reservations with the relevant Principals (‘the Booking’).
Once the online Booking or Booking affected by Travelstart has been completed and the Client has
authorized Travelstart to process the payment by submitting the Booking for reservation,
the Client will be supplied with an email that will contain the final details of the Booking (‘the
Booking Confirmation Form’).
IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE
BANK ACCOUNT OF TRAVELSTART WEB LOGISTICS LIMITED BEFORE THE TICKET(S) CAN BE ISSUED. THIS MUST
REFLECT PRIOR TO 8PM ON THE DAY OF MAKING A BOOKING.
Until Travelstart has confirmed the payment as received and paid in full, the itinerary, seats and fares
as they were quoted in the Booking Confirmation form are NOT GUARANTEED.
Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you
are purchasing may only be partially or non-refundable. To verify this before booking online please
contact our offices.
The Client ACKNOWLEDGES that it has selected the itinerary and destination(s)
constituting the Booking based on
information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet
Booking has been compiled and is managed
and updated by the Principal, and that Travelstart has no control over information compiled by the
TRAVELSTART CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any
destinations will comply in whole or in part
with those advertised on the internet by or on behalf of the Principal. Any right of recourse in
that regard will be against the Principal. In addition to the above Travelstart cannot be held
liable for incorrect availability being displayed by the Principal and Travelstart cannot be held
liable if the seats selected are not available.
Payment and Payment Terms
The Payment is due immediately by Visa, Mastercard, Verve American Express or Diners Credit Card,
Quickteller, Electronic Funds Transfer, Cash Deposit at a bank, or if a Kiosk booking, cash payment
to the Kiosk teller, whichever is applicable, and must reflect in the bank account of Travelstart
Web Logistics Limited before the ticket can be issued. If the Payment is not received as stated
above, Travelstart or Principal involved RESERVES THE FULL RIGHT TO CANCEL THE
BOOKING, in which event the full Payment (less any cancellation and administration
fees) shall be refunded to the Client within 72 business hours of the cancellation being processed.
In the event that the Payment was not confirmed as received in time, and should Travelstart inform
the Client by means of a revised Quote that the Booking remains available at a higher price, the
Client may choose to proceed with the Booking at such higher price, in which event the
CLIENT WILL BE LIABLE for any difference between the original Quote and such higher
price, and the revised Payment must reflect in the bank account of Travelstart Web Logistics Limited
before the deadline stipulated in the revised Quote in order to secure the Booking.
Travelstart is a Nigerian company and all transactions are processed in Nigerian Naira or American
Dollars (USD). The applicable conversion charges (‘Additional Charges’) may therefore be levied by
your merchant bank if payment is made from another country and/or in another currency. The
Additional Charges are driven by the global treasury of the applicable credit card and are impacted
by the change in daily exchange rates. Travelstart shall therefore NOT BE HELD
LIABLE for any Additional Charges levied by the applicable merchant, or bank pursuant
to the confirmation of a Booking.
Quotes are provided at the ruling daily exchange rate. Until Travelstart has received Payment, we
RESERVE THE RIGHT to amend any Quote. Should the Quote be increased as a result of
an exchange rate fluctuation, the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON
DEMAND. The onus will be on the Client to check that there have been no changes in the
Quote prior to making the Payment. Airfares are subject to the price and conditions quoted by the
airlines. Should the Client be a group booking and the group number deviate from the number required
for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise
a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the
Principal CANCELLING THE BOOKING AND RETAINING any payment made, and Travelstart
will be entitled to retain any service fees charged.
These fees cover the costs incurred by Travelstart in booking and servicing your travel reservation.
We also reserve the right to charge an additional service fee for transaction costs incurred from
payment gateways and any additional services rendered, such as cancellation requests or changes to
Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees
vary depending on the number of Passengers in a booking, the service provider or the destination and the
service being provided. Should you book online these fees will be clearly displayed on the payments page
before your booking is confirmed. Should you book with a live agent these will appear on your quotation.
An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket.
The Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged
by the relevant Principal.
The proposed travel arrangements are made on the EXPRESS CONDITION that Travelstart,
its employees and agents, shall not be responsible for, and shall be exempt from, all liability in
respect of loss, damage (including loss of profits or consequential or special damages), accident,
injury, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client
(which shall be deemed to include the heirs, executors, administrators or assigns of the Client),
their luggage, or other property, wherever, whenever and however the same may occur (except if such
Losses arise directly or indirectly from the gross negligence or wilful misconduct of Travelstart or
any person acting for or controlled by Travelstart, in which case such claim shall be lodged in
writing with Travelstart within 30 (thirty) days after the occurrence of the alleged Loss, and such
liability shall be limited to the value of the Client’s Booking with Travelstart). The
CLIENT INDEMNIFIES AND HOLDS HARMLESS Travelstart or any person acting for or
controlled by Travelstart accordingly.
It is STRONGLY ADVISED that all Clients take out adequate insurance cover in order
to cover instances such as cancellation due to illness or injury, personal accident and personal
liability, loss of or damage to baggage and sports equipment. (Note that this is not an exhaustive
list). Travelstart will NOT BE RESPONSIBLE OR LIABLE if the Client fails to take
adequate insurance cover. It shall not be obligatory upon Travelstart to effect insurance for the
Client (since this service does not fall within the scope of the Services) except upon detailed
instructions given in writing by the Client. All insurance effected by Travelstart pursuant to such
instruction will be subject to such exceptions and conditions as may be imposed by the insurance
company or underwriters accepting the risk. Travelstart shall NOT BE OBLIGED to
obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any
reason, the Client will have recourse against the insurers only. Please note that various credit
card companies offer limited levels of travel insurance, which in Travelstart’s view may not be
sufficient cover for international travel. The CLIENT IS ADVISED to check with
their respective credit card companies in order to obtain the specific details of the cover offered,
and determine whether this is sufficient for the Client’s requirements.
Documents (for example e-tickets, itineraries etc.) shall only prepared and released to the Client on
receipt of a valid Proof of Payment received from the Client. Any documents received prior to
payment shall not be deemed final.
Name Change Requests
Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S
ensure that it is as per the passport/identity document. Should the spelling of any traveller's name not
match the passport/identity document the airline may not allow you to board the plane or should you
require a name change, and should it be permissible, airline penalties may apply. Please note that
some airlines do not allow name changes for any reason whatsoever and may require you to buy a
completely new ticket. Travelstart accepts no liability in this regard.
Passports, Visas & Health
It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas
are current, valid, obtained on time, have sufficient blank pages, will be valid for six months
after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for
malaria) and the like, where required, have been obtained. The Client is STRONGLY
ADVISED to check the relevant requirements for their destination and any transit
countries before booking any flight and before travelling as requirements may change. Please be aware that
transit visas usually take between 5 and 7 working days and sufficient time should be allowed to acquire such a
visa if it is required. Travelstart will endeavour to assist the Client if requested, but such
assistance will be at Travelstart’s discretion (since this service does not fall within the scope of
the Services) and the Client acknowledges that in doing so, Travelstart IS NOT ASSUMING ANY
OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES Travelstart against any consequences
of the Client’s failure to comply with any such requirements. It is the CLIENT’S
DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical
condition required for the proposed travel arrangements.
Warning: Malaria and other tropical Diseases
Certain parts covered by the Client’s itinerary may be areas where there is a
HIGH-RISK of malaria and other tropical diseases such as yellow fever. It is
ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary
fall in high-risk areas and the Client is STRONGLY ADVISED to take the
necessary precautions in this regard and hence we recommend that the Client checks with their
medical practitioner and/or travel clinic well before departure
In the event of the Client cancelling the Booking, Travelstart shall have the RIGHT TO
EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable
damages suffered by Travelstart, provided that Travelstart shall not impose any cancellation fee
or claim any damages in respect of a Booking or reservation if the Client is unable to honour
the Booking or reservation due to the death or hospitalisation of the Client. The Principals may
reserve the RIGHT TO CANCEL any services prior to departure, in which event the
Payment (less Travelstart’s service fee) will be refunded by the Principal to the Client without
any further obligation on the part of Travelstart. Travelstart will CHARGE A
FEE for processing the request for refund. Clients should refer to the “Refunds”
section of these Conditions, as well as the cancellation provisions contained in the Principal’s
Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation
fees charged by Travelstart in terms of this Condition. Please note that should you have booked
a ticket with more than one flight (eg: CPT - JHB - MAU) you may only use your tickets in the
sequence they were booked. If you do not check in for your first flight the Airline reserves the
right to cancel all of the remaining flights on that ticket and your ticket will become invalid.
You will not get any money refunded for parts of the tickets not used.
In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight
rescheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of
Travelstart, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL
ACCOMMODATION, ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of
these expenses may be covered by travel insurance, should this be applicable. It is the Client’s
responsibility to confirm the specific provisions of the travel insurance.
In most instances the Principal/s will make the change/s/disruption/s known to Travelstart and in this
instance, time permitting, Travelstart will make every effort to pass this information onto you using the
contact details provided at the time of making the booking. Please note that it is the Principal’s duty
inform the person who made the booking of any changes to the booking, however there are times when this
information is not timeously relayed so it is important to ensure that when travelling you have access
the email address used at the time of making the booking. It is also recommended that both 72 hours and
hours before flying you confirm your itinerary both when departing from your country of origin and when
making your return journey. Once checked in you will be notified in the unlikely event of changes to
flight. Travelstart cannot be held liable for failing to advise you of any changes, even when these changes
had been communicated by the Principal/s to us as there may be delays in relaying this information to you,
due to operating hours or technical delays.
Itinerary Variations & Transfers
While every effort is made to keep to the final itinerary, the Principals reserve the right to
make changes intended for the Client’s convenience e.g. in some cases, weather conditions can
necessitate an alteration in the itinerary. Any such variations in the final itinerary do not
constitute any reason for a refund and Travelstart shall NOT BE HELD LIABLE for
any such variations. IT IS THE CLIENT’S RESPONSIBILITY to check each amendment
to the itinerary. Please note that no Passenger who has not utilised an outgoing flight on a
return ticket will be allowed to make use of the return trip, except where, should it be
permissible, prior arrangement has been made with the airline.
The person listed as the driver of the vehicle must present a Nigerian driver’s licence or an
international driver’s licence when renting a car overseas. When collecting a car rental the driver must
also have a valid credit card to present at the time of collection. The credit card must be in the name of
the driver of the vehicle.If a credit card was used to pay for the booking, in most cases it should be the
same card. Please be aware that specific terms and conditions of selected car rental companies will apply to
your booking. Please refer to terms and conditions below. Please note that this list is not exhaustive and
should the specific terms and conditions of the Service Provider not be listed please ensure that you make
an effort to locate them and peruse them before making your booking.
Promotional products and packages offered on promotion and under discounted rates are valid for a limited
period. Any deposits or payments made in full for confirmed bookings during this period are
non-exchangeable or non-changeable (subject to the relevant Consumer law), unless otherwise specified at
time of booking. Deposits only apply to offline bookings, as agreed between the Client and Travelstart.
Law & Jurisdiction
These Conditions shall be governed by the law of the Federal Republic of Nigeria and the
jurisdiction of Nigerian courts will govern the relationship between the Client and Travelstart.
Travelstart SHALL BE ENTITLED to institute any legal proceedings arising out of
or in connection with this contract in any Magistrates Court having jurisdiction in terms of
Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount
in issue may exceed the limits of such jurisdiction.
Clients who have special requests must specify such requests in writing to Travelstart at least
48 hours prior to their outbound flight. Whilst Travelstart will use its best endeavours to
accommodate any such requests, it does NOT GUARANTEE that it will always be
able to do so.
Amendments of these Conditions
Travelstart reserves the right to make changes to these terms and conditions without further notice to the
Client. In this instance the terms and conditions applicable at the time of making the booking will remain
relevant to the respective booking.
Please be advised that most tickets are non refundable or only partially
refundable. Refunds by the Principals will be subject to their respective terms and
conditions. Travelstart will charge a fee for processing a request for refund. Principals may
charge refund fees above those stated here.
Some air tickets are completely non-refundable according to airline fare rules. Cancellations for any reason
whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters,
airline default or government travel warnings will not entitle you to any refund in the case of
non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets can be
refunded. If tickets can be refunded, cancellation penalties are imposed by the airline. Trip cancellation
and interruption insurance are therefore highly recommended. For the best coverage, travel insurance
be purchased at the same time as the airline tickets.
Once we have established the possible refund you are entitled to, we will request it with the airline or
hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account the
booking was originally paid with. This can take as long as 6 (six) months to a year or longer to obtain from
the airline. Standard processing time for refunds is 6 to 8 weeks depending on the airline. For hotel
bookings, the supplier will refund Travelstart and we’ll refund the credit card you used when making your
reservation. This usually takes approximately 4 weeks.
Foreign Exchange Regulation Compliance
Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S
RESPONSIBILITY. This will apply especially when the Client instructs Travelstart to
make and pay for travel arrangements on the internet.
E-ticketing: Documents required for travelling
It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in
possession of all relevant travel documents prior to commencing with his/her travels, including
transit visas. For example, the Client must be ready to show their passport or identity document
and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable,
their passport or identity document at the check-in counter for their accommodation. Certain
airlines require the physical credit card, used to make payment, to be presented at check-on or
a copy of the credit card and the card-holders ID, in addition the above mentioned documents.
The requirement to have a valid passport or identity document will apply to all members of a
travelling party and for each minor travelling (including infants).
If the Client requests or instructs Travelstart to effect bookings via the internet/telephone,
the Client IRREVOCABLY AUTHORIZES Travelstart to do the following on its behalf
(1) make any selections of and for the proposed travel arrangements (2) inform the Client of the
prices attached to the proposed travel arrangements PRIOR TO CONFIRMING the
booking and (3) make payment for such booking and ancillary services.
Limitation of Liability
TRAVELSTART, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE
FOR ANY CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY PERSON WHETHER TO THEIR PERSON OR
PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE
ON THE PART OF TRAVELSTART, UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT
OF TRAVELSTART AND SUCH CLAIM IS LODGED IN WRITING WITH TRAVELSTART WITHIN 30 (THIRTY) DAYS
AFTER THE DATE ON WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A LIMITATION OF
$1,000 PER CLIENT PER BOOKING AND UNDER NO CIRCUMSTANCES WILL TRAVELSTART BE LIABLE FOR ANY
INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.
In the event that Travelstart has to engage a lawyer to enforce any of its rights in terms of
these Conditions or otherwise, and in the event that Travelstart is successful in the
enforcement of such rights, the CLIENT WILL BE LIABLE for all legal fees at an
attorney and own client scale.
Subject to statutory constraints or compliance with an order of court, Travelstart undertakes to
deal with all Client information of a personal nature on a strictly confidential basis.
Confirmation of Travel Arrangements
It is advisable that all onward travel arrangements (local, international and on return to
Nigeria, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72
(seventy-two) hours prior to departure with the airline.
You agree that your use of our social media pages which include but are not limited to Facebook pages,
Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory,
threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do
not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion
or belief, sexual orientation, being a transsexual person, or age.
We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve
the right to bring legal proceedings against any individual for a breach of these rules or law generally, or
take such other action as we reasonably deem appropriate.
If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our
dedicated customer experience team, within 96 (ninety six) hours of returning from your travel, in order for
us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to
rectify the situation and mitigate any losses or damage. Any and all third party claims must be made
directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must
be reported to the airline prior to leaving the airport.
Please note that over and above the online terms and conditions as set out below (‘the
all online Bookings made via the Sites are subject to the Conditions which appear above. Where
there is a conflict
between the two, the Conditions will prevail..
The Sites are owned by Travelstart and the domain names are registered in the name of
Travelstart. All intellectual property rights in and to the aforementioned vests in Travelstart.
None of the content or data found on the Sites may be reproduced, sold, transferred, or modified
without the express written permission of Travelstart.
Copyright and Trademark Notices
All contents of the Sites are registered to: Travelstart Web Logistics Ltd. Travelstart Web
Logistics Ltd and the blue circle logo are trademarks (whether registered or unregistered) of
Travelstart. All rights in and to any copyright or registered or unregistered trademarks of
Travelstart remain strictly reserved. Other product and/or company names mentioned in the
Conditions and/or the Online Conditions may be the trademarks of their respective owners.
Changes & Modifications of these Terms and Conditions
Travelstart may make future changes, deletions or modifications to the Online Conditions,
information, graphics, products, features, functionality, services, and links at any time
without notice and the Client’s subsequent viewing or use of the Sites and/or the conclusion of
a transaction with Travelstart will CONSTITUTE THE CLIENT’S AGREEMENT to such
changes, deletions and modifications, as the case may be. The CLIENT AGREES TO ACCEPT
AND BE BOUND BY the Online Conditions and notices which are in effect at the time
of the Client’s use of the Sites and facilities.
Access and Use
The Sites are offered to the Client ON CONDITION THAT THE CLIENT ACCEPTS,
without modification, the Online Terms. By clicking “continue” on the Passenger information
page, prior to any conclusion of any transaction on the Sites, the Client agrees to all the
Online Conditions and notices.
Access to and use of the Sites are ENTIRELY AT THE CLIENT’S RISK. Travelstart
may discontinue or suspend the Sites at any time without notice, and it may block, terminate or
suspend any Client’s access at any time for any reason in its sole discretion, even if access
continues to be allowed to others [provided that such right to block, terminate or suspend any
Client’s access is not exercised unfairly on the basis of one or more grounds of unfair
Personal and noncommercial Use Limitation
The Sites are for the Client’s personal and non-commercial use. The content and information on
the Sites (including, without limitation, price and availability of travel,
accommodation and/or other services), as well as the infrastructure used to provide such content
and information, is proprietary to Travelstart or the Principals.
Accordingly, the CLIENT UNCONDITIONALLY AGREES not to use the Sites or its
contents or information for any purpose (direct or indirect) other than conducting
Enquiries and making Bookings for personal, non-commercial use, such as (for example) for
reselling purposes. Whilst the Client may make limited copies of its travel
itinerary and related documents for travel, accommodation and/or other services purchased
through the Sites, the CLIENT AGREES not to modify, copy, distribute,
transmit, display, perform, reproduce, publish, license, create derivative works from, transfer,
or sell or re-sell any information, software, products, or
services obtained from the Sites. In addition, whether or not the Client has a commercial
purpose, the CLIENT AGREES NOT TO:
access, monitor or copy any content or information of the Sites using any means such as
robot, spider, scraper or other automated
means or any manual process for any purpose without express written permission of
violate the restrictions in any robot exclusion headers on the Sites or bypass or circumvent
other measures employed to prevent or limit access to the Sites;
take any action that imposes, or may impose, in the discretion of Travelstart, an
unreasonable or disproportionately large load on the Travel Agent’s infrastructure; or
deep-link to any portion of the Sites (including, without limitation, the purchase path for
any travel services) for any purpose without express written permission of Travelstart.
The information, software, products, and services published on the Sites may include inaccuracies
or typographical errors.
In particular, Travelstart DOES NOT GUARANTEE THE ACCURACY of the hotel, air,
and other travel products displayed on the Sites
(including, without limitation, photographs, lists of hotel amenities, general product
descriptions, etc.), much of which information
is provided by the respective Principals. Travelstart DISCLAIMS LIABILITY for
inaccuracies relating to the aforementioned information and
descriptions. Hotel ratings displayed on the Sites are intended as only general guidelines, and
Travelstart DOES NOT GUARANTEE THE ACCURACY
of the ratings. Changes are periodically added to the information herein.
Travelstart may make improvements and/or changes on the Sites at any time, in accordance with the
provisions of the clause named
‘Changes & Modifications of the Online Conditions’. Travelstart makes NO
REPRESENTATIONS about the suitability of the information,
software, products, and services (together, ‘the Relevant Information’) contained on the Sites
for any purpose, and the inclusion
or offering for sale of any products or services on the Sites DOES NOT CONSTITUTE ANY
ENDORSEMENT OR RECOMMENDATION of such products
or services by Travelstart. For the avoidance of doubt, the services rendered by Travelstart do
not include advisory or consultancy services.
All Relevant Information is PROVIDED ‘AS IS’ WITHOUT WARRANTY of any kind.
The Travel Agent hereby DISCLAIMS ALL WARRANTIES AND CONDITIONS with regard to
the Relevant Information, including all implied warranties and
conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
The Principals are independent contractors and not
agents or employees of Travelstart or its affiliates. Affiliates include websites which
click-through to the Website. Travelstart is NOT LIABLE for the acts,
errors, omissions, representations, warranties, breaches or negligence of any such Principals or
for any personal injuries, death, property damage, or other
damages or expenses resulting thereof. Travelstart and its affiliates HAVE NO LIABILITY
AND WILL MAKE NO REFUND in the event of any delay, cancellation,
[overbooking], strike, force majeure or other causes beyond their direct control, and it has
NO RESPONSIBILITY for any additional expense, omissions, delays,
re-routing or acts of any government or authority, it being recorded that the Client’s recourse
in this regard (if any) will be governed by the terms of its contract with the relevant
In no event shall Travelstart and/or their respective suppliers be liable for any direct,
indirect, punitive, incidental, special, or consequential damages arising out of,
or in any way connected with, the use of the Sites or with the delay or inability to use the
Sites, or for any information, software, products, and services obtained
through the Sites, or otherwise arising out of the use of the Sites, whether based on contract,
tort, strict liability, or otherwise, even if Travelstart and/or its
respective suppliers have been advised of the possibility of damages. Because some
states/jurisdictions do not allow the exclusion or limitation of liability for
consequential or incidental damages, the above limitation may not apply to you.
By offering travel for sale to particular international destinations on the Sites, Travelstart
does NOT REPRESENT OR WARRANT that
travel to such points is advisable or without risk, and is NOT LIABLE for
damages or losses that may result from travel to such destinations.
It is the Passenger's responsibility to check that there are no travel bans and/or advisories in place that
may impact on the booking/s. Travelstart cannot be held responsible for any booking/s made by any passenger
that contravenes any travel advisory and/or ban that may be in place at the time of making the booking/s.
The Client AGREES TO DEFEND AND INDEMNIFY Travelstart and any of their officers,
directors, employees and agents from and against any claims,
causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or
expenses of any kind or nature including, but not limited to, reasonable legal and accounting
fees, brought by:
the Client or on the Client’s behalf [in excess of the liability described above]; or
by third parties as a result of
the Client’s breach of the Online Conditions and notices or any other
documents referenced herein;
the Client’s violation of any law or the rights of a third party; or
the Client’s use of the Sites.
No unlawful or prohibited Use
The Client WARRANTS UNCONDITIONALLY that the Client will not use the Sites for
any purpose that is unlawful or
prohibited by the Online Conditions and notices or any other prohibitions unlawful in terms of
Links to other Websites
There are links on the Sites which allow a Client to visit the sites of third parties. Neither
these sites nor the companies
to whom they belong are controlled by Travelstart and it makes NO REPRESENTATIONS AND
GIVES NO WARRANTIES concerning the
information provided or made available on such sites nor the quality or acceptability of the
products or services offered by any
persons or entities referenced in any such sites. Travelstart’s inclusion of hyperlinks to such
websites does NOT IMPLY ANY ENDORSEMENT of the
material on such websites or any association with its operators. Travelstart has not tested and
MAKES NO REPRESENTATIONS regarding the correctness,
performance or quality of any software found at any such sites. The CLIENT SHOULD
RESEARCH AND ASSESS THE RISKS which may be involved in accessing
and using any software on the internet before using it. The CLIENT INDEMNIFIES
Travelstart against any claims for loss or damage arising from the
Client’s use of or of information gained from or from accessing any such linked sites.
Please note that the use of this Website and the Mobisite is subject to the STC and specifically
subject to Nigerian law and the jurisdiction of Nigerian courts.
Use of the Sites are unauthorized in any jurisdiction that does not give effect to all provisions
of the Online Conditions, including, without limitation, this paragraph.
THE CLIENT AGREES that no joint venture, partnership, employment, or agency
relationship exists between the Client and Travelstart as a result of this agreement or use of
Travelstart’s performance of this agreement is subject to existing laws and legal process, and
nothing contained in this agreement is in derogation of
Travelstart’s right to comply with law enforcement requests or requirements relating to the
Client’s use of the Sites or information provided to or
gathered by Travelstart with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable
law including, but not limited to,
the warranty disclaimers and liability limitations set forth above, then the invalid or
unenforceable provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
This agreement (and any other terms and conditions referenced herein) constitutes the entire
agreement between the Client and Travelstart
with respect to the Sites and it supersedes all prior or contemporaneous communications and
proposals, whether electronic, oral, or written,
between the customer and Travelstart with respect to the Sites.
Any rights not expressly granted to Travelstart herein remain reserved.
Should any person elect to publish any review pertaining to Travelstart, any of its affiliated companies or its
mobile application (Flapp), you agree to give your express consent to allow Travelstart to publish the review
on any of their platforms or in any communications sent out by the Company. Travelstart undertakes to never
publish any names of the reviewers without their consent.
Communication from Sites
By making a booking on any Travelstart platform, the client agrees to
receive transactional and promotional
communications from the site. The client may opt out of promotional communications at any time,
however transactional communication with regards to any bookings will continue to be sent.
All the terms and conditions displayed on the Sites constitute the entire terms of the
relationship between the parties.
There exist no other terms, conditions, warranties, representations, guarantees, promises,
undertaking or inducements of any nature
whatsoever (whether verbal, written or electronic) regulating the relationship and the
CLIENT ACKNOWLEDGES that he/she has not relied on
any matter or thing stated on behalf of Travelstart or otherwise that is not included herein.
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