Frequently Asked Questions



  • Step 1. In the search bar, fill out your departure point, arrival point, travel dates, number of passengers and click search
  • Step 2. Look through the search results and select the best flight for you
  • Step 3. Complete your passenger details and contact information
  • Step 4. Add any travel products for example flexible travel dates or health insurance for visa purposes
  • Step 5. Select your prefered payment method and click ""continue""
  • Step 6. That's it! You have now successfully made a booking. Your booking confirmation will be sent to the e-mail address that you provided on the passenger details page.

If you selected bank transfer or card as your method of payment, please make payment immediately as ticket prices are subject to availability. After we have confirmed receipt of payment during our working hours, your ticket is issued and emailed as an e-ticket to address on the booking.

Please remember to make sure that the names of the travellers are correct at the time of booking. If they are incorrect, you may be charged a fee or you could forfeit the entire ticket if your payment has been confirmed and the ticket has been issued.

The best time to book is when you see a ticket price that you can afford.

We do recommend that for trips in June, July, August and September, you purchase your flights in either February, March and April to take advantage of even lower prices. This is because some airlines may have plenty of availability and you can take advantage of the cheaper pricing.

Our website is designed to arrange the available flights for your selected date from the cheapest available price. You can also select on the show "calendar" option in the search results to see if there are any other cheaper ticket prices available.

You will receive a booking confirmation after you have successfully made a booking. Please note that this is not the same as your electronic ticket (e-ticket) which allows you to board the plane.

Once your payment has been confirmed, your ticket will be issued and you will be emailed your e-ticket from Travelstart. Your e-ticket is the final confirmation of your booking that allows you to board the aeroplane.

An e-ticket is the electronic travel document that you will use to board the flight. Once the e-ticket is issued, your travel information is stored in the airline database. Upon confirmation of payment, your ticket is issued and the e-ticket is sent to the email address that you used when making the booking. The e-ticket must be presented at the airline's counter for you to board the plane.

Unfortunately, no you can't put your ticket on hold or book on hold. Full payment is required upon booking to enable us to issue the ticket and for you to ensure the price does not increase. An e-ticket will be sent to your email once we have confirmed payment.

Yes, we can make your reservation by phone or email. However, you will be required to email us at with the data page on your passport and your travel details. This will enable us to confirm your names, sex, DOB, departure and return points as well as travel dates.

If you have signed up for a Travelstart account then sign in to your account on the website, click on the profile icon and select dashboard. Select upcoming flights in the pane on the left of the page, choose the correct flight that you would like to resend a ticket for and click resend ticket.

On Flapp, the Travelstart mobile app, once you have signed in you can view and resend your e-ticket from the bookings section on the bottom menu bar.

If you do not have an account with Travelstart, you can register for one on the website using the same email address that you used to make the booking. Visit the website, in the right hand corner select Sign Up and register for an account.

Then an automated confirmation will be sent to your email asking you to activate your account. Once activated, all the bookings that you have made with that account will automatically be in your dashboard. You will only be able to view previous bookings on your dashboard.

Should you still require assistance please contact us.

Sorry about that! This could happen for several reasons such as your internet timed out, your payment did not go through etc. Before making another booking, kindly contact us for further assistance.

Unfortunately, this means that the initial price is no longer available. If the change in fare is noticed after the booking has been made, the price increase might be due to the products you added. If you still need further assistance, please contact us.

In some cases, if you have paid with your card online during our working hours then you have nothing to worry about. Unfortunately, because prices are subject to change anytime without notice, we cannot guarantee that price until payment has been confirmed and the e-ticket has been issued.

The differences are:

  • Non-stop or nonstop flights get you to your destination with no stops along the way.
  • Direct flights will also take you to your destination but in some select cases, there may be a stop in between without you having to leave the aeroplane and sometimes a transit visa is required.
  • A technical stop also does not require you to leave the aeroplane as it is commonly used to refuel the aircraft or pick up additional passengers.
  • A connecting flight requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination. Some airlines do not require a transit visa for passengers when changing planes. A transit visa may be required if passengers are changing airport though.

Any flight with connections by the airline is guaranteed by the airline as having enough time to connect from one flight to another. Please note that distances between gates differ greatly from airport to airport and it is still your responsibility to arrive at the gate on time.

If you have booked two or more separate flights on either different or the same airline, then the individual airlines can not guarantee that the connection time is sufficient or that you will be taken care off in the case of a delay by one of the airlines. If you are carrying luggage, you may also need to recheck in your bags before boarding your next flight.

Yes, you can. Just book a multi-city flight on our website or on the mobile app, called Flapp. It is your responsibility to ensure you have the right visas for all stopovers.

Absolutely, using our multi-city feature on the homepage of both our website and mobile app called Flapp. Select all of your departure and returning cities and date, then search and select the best flight for you. If you still need assistance please contact us.

Unfortunately, you cannot book an "around the world" ticket on our website or mobile app, called Flapp. If you still need assistance please contact us.

Unfortunately, this is not possible on our website or on our mobile app, called Flapp. You can only book for a maximum of 9 passengers on the website. If you would like to book for more than 9 passengers, please send us an email for further assistance.

To get the best fare, you will need our assistance to book a flight for an unaccompanied minor. Please contact us for further assistance.

The price difference for children is always airline dependent. As an estimate, one can expect to pay about 25% less than the base fare of an adult priced ticket.

Children under the age of 2 usually do not get their own seat. To request for a baby basket, please contact us for further assistance.

Yes, you can earn air miles/frequent flyers when you book with us. You can add your frequent flyer number to your booking when you are making a new on the website or mobile app, called Flapp. For existing bookings, you can contact us to add it for you.

Unfortunately, you will not be able to redeem your miles for a flight on Travelstart.

At this time, we are not able to process any bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant third party.

You can add your frequent flyer number directly on the website while you are making your booking. For existing bookings, you can contact us to add it for you.

If you require a tax invoice, please contact us stating your Travelstart booking reference and we will forward the invoice to you.

"You should receive this within one hour of making your booking on Flapp or the website. If you do not receive this email, it could be that your details were incorrectly recorded. Please contact us for further assistance.

Kindly note that the booking confirmation email is not the same as your e-ticket. Your e-ticket is sent to the email address on the booking after we have confirmed payment and your ticket is issued.

We offer a variety of additional services/products such as health insurance for visa purposes, flexible travel dates and so much more. These extras differ from flight to flight, local or international trips. Please click here to see a full list.

To increase your baggage allowance after you have received your e-ticket, you can do this directly on the airline's website by using the airline record locator displayed on your e-ticket. In some cases, as you are making a booking on the website or on Flapp, you may be able to add extra bags. This service depends on the flight and the airline.

Please email us, listing your Travelstart booking reference and stating your request.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in to avoid possible fraud. Please check with the airline to ensure you won't have any unexpected problems at the check-in/bag drop counter.

We are always here to help during our working hours. Please contact us for further assistance.

Using the search bar, after you have entered your departure and arrival point, travel dates you can then specify the number of children and infants flying as well. If you still need help, please contact us.

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