Travelstart

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Travel Consultant

Lagos, Nigeria

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Travelstart is a market-leading Online Travel Agency. We operate globally, with a focus on the Middle East and Africa. Online Travel is a fast-moving, complex domain; one that is unlikely to bore the brightest of minds. We're a driven, enthusiastic team looking to disrupt the norm wherever we can.

Purpose of Role

Daily oversight and effective management of operations in the Travel Center. This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers

Responsibilities

  1. Deliver world-class customer experience
    • Support and guide all customers with their queries such as ticket refunds, booking changes, ticket issuance, schedule changes etc.
    • Resolve customer issues and complaints in a creative and timely manner in order to maintain trust.
    • Escalate client complaints or inquiries related to products or bookings
    • Liaise with the broader Operations team to ensure customer resolution and satisfaction
    • Relate with airlines and partners to find the best solution for clients
    • Assist the team with identification of new strategies and action plans aimed at improving customer centric service and company growth
  2. Drive increased sales and reduce losses
    • Create new bookings for customers using online and offline deals
    • Increase sales on existing bookings by upselling Travelstart products, cabin classes etc.
    • Reduce errors and losses by face-to-face engagement with the customer to enhance transactions with real-time accuracy.
  3. Effective administration and reporting
    • Daily collection and collation of payments by cash or POS and remittance to Finance.
    • Provide feedback that can help reduce traffic to the Travel Center.
    • Monitor market trends in travel retail industry and competitor activity.
    • Monitor and ensure smooth operations of all customer communication channels.
    • Provide ad hoc support to the Travelstart team.
    • Effectively utilize customer Feedback to improve the Travel Center and internal processes where applicable.
  4. Any other assigned duties

Technical Skill Requirements

  • Bachelor degree or equivalent programs.
  • Minimum of three (3) years in the travel industry.
  • Good command of English Language (Reading, speaking and writing)
  • Excellent communication skills.
  • Working knowledge of Amadeus, TCC and Travelstart systems
  • Ability to issue tickets, process refunds, reissue tickets and flight schedule changes are a must for this role
  • Computer skills with standard programs like G-Suite (Gmail, Google Sheets, Google Docs), Microsoft Office (PowerPoint, Excel)
  • Reporting (Tableau, Qlik, Excel)

Personal / Behavioural Competency Requirements

  • High energy levels
  • People management skills
  • Entrepreneurial spirit
  • Team player
  • Proactive and Flexible
  • Data-centric
  • Creative
  • Willingness to learn and take on new challenges
  • Organisational and Time management skills

Key Relationships / Interactions

  • Operations
  • Finance
  • Marketing
  • Supply

To apply for this awesome opportunity please send us your CV to: recruitme@travelstart.com. The reference for this opportunity is “Travel Consultant”. Please insert this into the subject line of your email application. Any applicants not meeting the minimum requirements will not receive a response.

Please note that we reserve the right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck!

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Contact: recruitme@travelstart.com

Why Travelstart?

From the moment you step into Travelstart you are welcomed into an environment where employees are motivated to imagine with all their mind, believe with all their heart and achieve with all their might.

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