Airport Protocol Service

Whether you are a first-time traveler, need extra assistance at the airport, or are a seasoned traveler looking for a fast track, let our third-party Protocol Officer help you.

How It Works

  1. Add the Airport Travel Assistance product to your booking on the products page and move to the payment page to pay

  2. After you have received your e-ticket, a third-party Protocol Services team member will be in touch via email to confirm your booking

  3. The Protocol Officer's details, including the picture and telephone number, are shared with you by email

  4. You arrive at the airport on the day of travel and the Protocol Officer helps you with your needs


On departure from the country, the traveler is met by the Protocol Officer (at the entrance of the departure hall) to help with:

  • Airline check-in counter for check-in procedures
  • Escort the passenger through immigration/customs
  • Escort the passenger through to the lounge or directly to the boarding gate

On arrival to the country, the traveler is met by the Protocol Officer airside (that means before immigration) to help with:

  • Clearing customs and immigration
  • Retrieving luggage
  • Engaging a porter to transport the luggage
  • Transferring the traveler and their luggage to the car park
  • Handing over the traveler to their driver, cab, or designated personnel for pick up

This service is available at the following airports in Nigeria:

  • Murtala Muhammed International Airport (MMIA) – Lagos
  • Murtala Muhammed Airport (Domestic – MMA2) – Lagos
  • Nnamdi Azikiwe International Airport (NAIA) – Abuja
  • Nnamdi Azikiwe Airport (Domestic) (NAIA) – Abuja
  • Port Harcourt International Airport – Port Harcourt

Terms and Conditions

  • This product is exclusively for passengers who have pre-booked ahead of their flight
  • This product is non-refundable and non-transferable to any other passenger or relative of the passenger who did not pre-book and/or purchase their flight from Travelstart.
  • A third-party partner (ALML) provides the Protocol Officers on behalf of Travelstart customers
  • The Protocol Officer will contact the client’s transport team before they arrive at the airport. This is to allow the Protocol Officer meet the passenger as they arrive at the airport for departure
  • The Protocol Officer will also contact the passenger’s driver before the flight's arrival as the case may be.
  • The ALML Ops Control Centre (OCC) oversees and monitors all transportation and protocol assignments, and can provide backup protocol staff or vehicles as needed. Upon completion of a task, ALML will send feedback reports to clients via email.
  • This product is only valid for the specific flight number and date shown on the passenger’s ticket. In the event of a rescheduled flight, the passenger must notify either Travelstart or the third party provider of their change at least 12 hours before the flight takes off
  • The Protocol Officer is not responsible or liable for any visa denials or immigration-related issues that may occur
  • Protocol Officer(s) may retrieve the passenger’s baggage from the baggage carousel and will not be held liable for wrong baggage pick up. All passengers must accurately point out and pick up the correct baggage. Travelstart shall under no circumstances be liable or responsible for the personal belongings of any passenger
  • Travelstart or the third party do not have control of the Airports Authority Regulations. In light of that all passengers are subject to the policies and regulations of all Airport Authorities. Travelstart is a non-governmental organization, therefore, Travelstart has no legal right to change government policies or the Airport rules
  • Protocol Officers will do their best to defend the right and safety of the passenger(s) while offering the service to the passenger
  • Travelstart will not be held liable or responsible for any loss suffered by the passenger as a result of its actions, in an effort to provide the services and/or any third parties’ action, including without limitation, the Customs or Immigration authorities at the airport.. The passenger who makes use of the product hereby unconditionally agrees to release Travelstart from any liability or responsibility as a result of any delay which occurs while the services requested are being delivered

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