Flight Discounts and Voucher Codes

Frequently Asked Questions

Why is my voucher code not working?

Voucher codes are case sensitive, ensure that you have pasted/typed the exact voucher code as it was sent to you.

Secondly, verify that the voucher has not expired and that it is valid for redemption on the booking you are making (in certain cases, vouchers may apply either to domestic/local bookings only or to international bookings only) or they may not be capable of being used in conjunction with any other offer.

If you still are not able to redeem your voucher, please contact us and we will be happy to assist you.

Can I redeem more than one voucher on the same booking?

No, you cannot. Travelstart only allows one voucher redemption per booking. It is not possible to redeem more than one voucher on the same booking.

I don't want to use my voucher, can I "return" it to Travelstart and get a refund?

No, vouchers are non-refundable and cannot be exchanged for cash.

Are voucher codes transferable to a friend or family member?

No. Vouchers are not transferable to anyone. You can only use a voucher for your booking.

My voucher code isn’t working within the validity period?

It may be the case that we have disabled the voucher code because it has reached its redemption capacity. Please be aware that the numbers of vouchers per campaign are limited. There may also have been a technical problem, please contact us and we will be happy to assist you.

I have already booked, can you please assist with applying the voucher?

Unfortunately the voucher cannot be applied after you have made a booking and needs to be done as part of the booking flow. If you need any help with this please do not hesitate to contact us and we will be happy to assist you.