Frequently Asked Questions

• Step 1. In the search bar, fill out your departure point, arrival point, travel dates, number of passengers and click search
• Step 2. Look through the search results and select the best flight for you
• Step 3. Complete your passenger details and contact information
• Step 4. Add any travel products for example flexible travel dates or health insurance for visa purposes
• Step 5. Select your prefered payment method and click ""continue""
• Step 6. That's it! You have now successfully made a booking. Your booking confirmation will be sent to the e-mail address that you provided on the passenger details page.

If you selected bank transfer or card as your method of payment, please make payment immediately as ticket prices are subject to availability. After we have confirmed receipt of payment during our working hours, your ticket is issued and emailed as an e-ticket to address on the booking.

Please remember to make sure that the names of the travellers are correct at the time of booking. If they are incorrect, you may be charged a fee or you could forfeit the entire ticket if your payment has been confirmed and the ticket has been issued.

The best time to book is when you see a ticket price that you can afford.

We do recommend that for trips in June, July, August and September, you purchase your flights in either February, March and April to take advantage of even lower prices. This is because some airlines may have plenty of availability and you can take advantage of the cheaper pricing.

Our website is designed to arrange the available flights for your selected date from the cheapest available price. You can also select on the show "calendar" option in the search results to see if there are any other cheaper ticket prices available.

You will receive a booking confirmation after you have successfully made a booking. Please note that this is not the same as your electronic ticket (e-ticket) which allows you to board the plane.

Once your payment has been confirmed, your ticket will be issued and you will be emailed your e-ticket from Travelstart. Your e-ticket is the final confirmation of your booking that allows you to board the aeroplane.

An e-ticket is the electronic travel document that you will use to board the flight. Once the e-ticket is issued, your travel information is stored in the airline database. Upon confirmation of payment, your ticket is issued and the e-ticket is sent to the email address that you used when making the booking. The e-ticket must be presented at the airline's counter for you to board the plane.

Unfortunately, no you can't put your ticket on hold or book on hold. Full payment is required upon booking to enable us to issue the ticket and for you to ensure the price does not increase. An e-ticket will be sent to your email once we have confirmed payment.

Yes, we can make your reservation by phone or email. However, you will be required to email us at info@travelstart.com.ng with the data page on your passport and your travel details. This will enable us to confirm your names, sex, DOB, departure and return points as well as travel dates.

If you have signed up for a Travelstart account then sign in to your account on the website, click on the profile icon and select dashboard. Select upcoming flights in the pane on the left of the page, choose the correct flight that you would like to resend a ticket for and click resend ticket.

On Flapp, the Travelstart mobile app, once you have signed in you can view and resend your e-ticket from the bookings section on the bottom menu bar.

If you do not have an account with Travelstart, you can register for one on the website using the same email address that you used to make the booking. Visit the website www.travelstart.com.ng, in the right hand corner select Sign Up and register for an account.

Then an automated confirmation will be sent to your email asking you to activate your account. Once activated, all the bookings that you have made with that account will automatically be in your dashboard. You will only be able to view previous bookings on your dashboard.

Should you still require assistance please contact us.

Sorry about that! This could happen for several reasons such as your internet timed out, your payment did not go through etc. Before making another booking, kindly contact us for further assistance.

Unfortunately, this means that the initial price is no longer available. If the change in fare is noticed after the booking has been made, the price increase might be due to the products you added. If you still need further assistance, please contact us.

In some cases, if you have paid with your card online during our working hours then you have nothing to worry about. Unfortunately, because prices are subject to change anytime without notice, we cannot guarantee that price until payment has been confirmed and the e-ticket has been issued.

The differences are:

• Non-stop or nonstop flights get you to your destination with no stops along the way.
• Direct flights will also take you to your destination but in some select cases, there may be a stop in between without you having to leave the aeroplane and sometimes a transit visa is required.
• A technical stop also does not require you to leave the aeroplane as it is commonly used to refuel the aircraft or pick up additional passengers.
• A connecting flight requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their destination. Some airlines do not require a transit visa for passengers when changing planes. A transit visa may be required if passengers are changing airport though.

Any flight with connections by the airline is guaranteed by the airline as having enough time to connect from one flight to another. Please note that distances between gates differ greatly from airport to airport and it is still your responsibility to arrive at the gate on time.

If you have booked two or more separate flights on either different or the same airline, then the individual airlines can not guarantee that the connection time is sufficient or that you will be taken care off in the case of a delay by one of the airlines. If you are carrying luggage, you may also need to recheck in your bags before boarding your next flight.

Yes, you can. Just book a multi-city flight on our website or on the mobile app, called Flapp. It is your responsibility to ensure you have the right visas for all stopovers.

Absolutely, using our multi-city feature on the homepage of both our website and mobile app called Flapp. Select all of your departure and returning cities and date, then search and select the best flight for you. If you still need assistance please contact us.

Unfortunately, you cannot book an "around the world" ticket on our website or mobile app, called Flapp. If you still need assistance please contact us.

Unfortunately, this is not possible on our website or on our mobile app, called Flapp. You can only book for a maximum of 9 passengers on the website. If you would like to book for more than 9 passengers, please send us an email for further assistance.

To get the best fare, you will need our assistance to book a flight for an unaccompanied minor. Please contact us for further assistance.

The price difference for children is always airline dependent. As an estimate, one can expect to pay about 25% less than the base fare of an adult priced ticket.

Children under the age of 2 usually do not get their own seat. To request for a baby basket, please contact us for further assistance.

Yes, you can earn air miles/frequent flyers when you book with us. You can add your frequent flyer number to your booking when you are making a new on the website or mobile app, called Flapp. For existing bookings, you can contact us to add it for you.

Unfortunately, you will not be able to redeem your miles for a flight on Travelstart.

At this time, we are not able to process any bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant third party.

You can add your frequent flyer number directly on the website while you are making your booking. For existing bookings, you can contact us to add it for you.

If you require a tax invoice, please contact us stating your Travelstart booking reference and we will forward the invoice to you.

"You should receive this within one hour of making your booking on Flapp or the website. If you do not receive this email, it could be that your details were incorrectly recorded. Please contact us for further assistance.

Kindly note that the booking confirmation email is not the same as your e-ticket. Your e-ticket is sent to the email address on the booking after we have confirmed payment and your ticket is issued.

We offer a variety of additional services/products such as health insurance for visa purposes, flexible travel dates and so much more. These extras differ from flight to flight, local or international trips. Please click here to see a full list.

To increase your baggage allowance after you have received your e-ticket, you can do this directly on the airline's website by using the airline record locator displayed on your e-ticket. In some cases, as you are making a booking on the website or on Flapp, you may be able to add extra bags. This service depends on the flight and the airline.

Please email us, listing your Travelstart booking reference and stating your request.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in to avoid possible fraud. Please check with the airline to ensure you won't have any unexpected problems at the check-in/bag drop counter.

We are always here to help during our working hours. Please contact us for further assistance.

Using the search bar, after you have entered your departure and arrival point, travel dates you can then specify the number of children and infants flying as well. If you still need help, please contact us.

There are three main ways that you can pay for your booking:

1. paying with your card using Quickteller,
2. bank transfer to one of our available bank options,
3. at our retail outlet with cash or your ATM card.

Please see more details about our payment options here.

When you get to the payment page, select Cash/Bank Transfer and select the Travelstart bank account that you wish to pay into. Our bank details will be displayed on the booking confirmation page as well as sent to the email address that you used to make the booking. Please make payment as soon as possible as the airline reserves the right to increase the quoted price or cancel the booking without any notice. Once we have confirmed your payment during our working hours, you will receive your e-ticket in a separate email.

For payments made after our working hours, your payment and ticket can not be confirmed until the following working day. It is your responsibility to pay within our working hours to ensure that you receive your e-ticket in a timely fashion. Kindly note that payments made on the weekend may experience delays and may not be received by Travelstart until Monday morning.

You should pay immediately on the day the booking was made in order to have the quoted price guaranteed. Please note that the airline reserves the right to cancel your flight at any time and without notice if payment has not been confirmed by Travelstart

Once we have confirmed receipt of your payment, your e-ticket will be emailed to the email address on the booking. It may take up to six working hours to receive your ticket. If you still haven't received your ticket, you may have entered your details incorrectly so please contact us for further assistance.

Your airline reference number can be found in the emailed e-ticket next to the flight details. On Flapp, our mobile app, your check-in reference is available when you view your e-ticket.

The Travelstart booking reference - the one that starts with ""NG"" - cannot be used to check in on the airline's website.

This rarely happens. However, some low cost carriers do not send out tickets but we will email you a booking confirmation which you will use to check-in with instead.

This depends on the rules of your ticket as rules and fees vary between airlines. For all chances, a Travelstart service charge will apply if the ticket rules allow for date changes.

Yes, you can. Please send us an email stating your Travelstart booking reference, travel date change options and if you purchased any applicable products such as flexible date change.

You may choose to fly on your outbound flight and not use your return flight. However, you cannot use your ticket out of sequence. If you don't check-in for one of your flights, the airline may cancel all the remaining parts of the ticket and may not refund any parts of the ticket not used.

Yes, it is possible to travel on a one-way ticket. However, this depends on your travel document and your destination.

No, it is not possible to change departure or destination cities on your booking once your ticket has been issued and your e-ticket has been sent. However, in some cases your ticket may permit re-routing or a date change, please email us to find out what is possible.

With the exception, most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee if the name is misspelt. If the name on your ticket is misspelt, please contact us immediately to assess whether we can assist. It is easier to make the change if we receive your request on the same day that your ticket was issued. Service charges may apply.

In some cases, the airline may permit us to correct the passenger name on the ticket for a fee. Name corrections may also be possible if we receive your request early enough before the ticket is issued or on the same day the ticket is issued and you get feedback from us. Service charges may apply.

To cancel your booking before you have paid for it, please send us an email stating your Travelstart booking reference so that we can do so.

To cancel your ticket after you have paid and the e-ticket has been sent to your email, please send us an email stating your Travelstart booking reference. We will check the ticket rules to see if your ticket is refundable. Please note that not all tickets are refundable with many being only partially refundable.

Once we have established the possible refund you are entitled to and you have accepted the amount, we will request it with the airline on your behalf. The refund amount can take between 6 to 8 weeks depending on the airline, and the refund will be made into the bank account that you provide us, less any administrative fees.

This depends on both the airline and the ticket rules. Please send us an email stating your Travelstart booking reference for further advise.

This may be because of the rules applicable on the ticket when it was purchased. If it is a refundable ticket, Travelstart will help you to process the request with the airline. please send us an email stating your Travelstart booking reference for further assistance. Note that all applicable airline deductions and Travelstart fees will apply on the refund amount.

This depends on the airline's rules on your ticket. Please contact us stating your Travelstart booking reference so that we can confirm.

This depends on the airline's rules on your ticket. Please contact us stating your Travelstart booking reference so that we can confirm.

We have a wide variety of products that are available. Please see the full list here.

Airlines do request that special luggage / additional luggage is reported before departure as there may be a fee that will need to be paid at the airport with the respective airline. Kindly contact the airline directly for more information.

In some cases, you may be able to select your seat/s or meal preferences after you have selected your flight and entered your passenger details. Please note that we are only able to offer this for certain airlines. Should this offering not be available to you, you can do it on the airline's website 24 to 48 hours before your flight when the online check-in opens.

Please book your pet directly with the airline. We are unfortunately not permitted to handle any pet bookings.

We do not currently offer visa services at Travelstart. Please visit the Embassy or Consulate of the country that you wish to visit for the relevant procedures and requirements to apply for a visa.

In most case, you will be able to check-in online about 24 - 48 hours before your international flight on the airlines' website. You should also arrive at the terminal stated on your e-ticket at least 1 hour prior to departure for local flights and at least 3 hours prior to departure for international flights.

The rules vary between airlines, destinations and cabin classes. Please check your Travelstart e-ticket for the stated amount of baggage that you are allowed to carry onboard and check-in at the counter. Additional baggage information can also be found on the airline's website.

Airline regulations differ and are constantly changing. For an accurate list of items that are not permissible on board kindly contact the airline.

If you are travelling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination. However, in some countries such as the United States and South Africa, you may need to re-check your luggage at the first stop in that country. If you travel on two separate tickets to get to your final destination, please find out from the check-in staff about if your luggage will be checked all the way through.

Yes, you will need a passport to travel outside of Nigeria. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding. For local flights, you can also fly with a valid driver's license or national ID card.

As visa regulations differ from country to country, please check with the respective Embassy directly. Please note that certain countries will require a visa even if you are only transferring, switching airports or in transit in that country.

As health requirements differ from country to country, please call the respective Embassy or contact your doctor. You can also access the following website for more information: www.iatatravelcentre.com

It is not necessary to reconfirm your flight if you have received an e-ticket from Travelstart. Some airlines will allow you to check-in online 24 - 48 hours prior to departure.

Yes, you can. You will find a link to unsubscribe in the footer of the newsletter, this will stop the newsletter from being sent to you.

When Travelstart has a promotion or a sale, the details of which will be displayed on the specific section. All promotions/sales have their own restrictions, which including booking and travel dates, local/international flights, airlines, availability and more. Don't forget to share the details with a friend!

This is possible provided the rules of the ticket purchased allows for an upgrade. Please contact us for further assistance.

No, tickets are not transferable at any time.

Unfortunately, no. However, you can get the cheapest flights on our website.

You can make the reservation as a “child” if the infant is turning two years old during your trip. The same is true for children who are turning 12 during a trip. Please make the reservation as an adult if the child is turning 12 years old during the trip.

It is easy! Please join our program by signing up here.

Yes, you can! Please visit our Travelstart Affiliates website to learn more.